Hey there! Just a heads up, as a small business, our reality is a bit unique. We pour our hearts into everything we do and always try our best to make things work well. Our policies might seem a bit firm, but they help us do what we love and are good at, for ethical reasons and to make a change in the industry. Thanks for understanding and supporting a small business with big dreams!
Shipping
Note: We do not ship to Russia, Cuba, Iran, North Korea, Lebanon, Libya, South Korea, or Syria.
Customs
We're not responsible for duty, import taxes, or customs charges as they are beyond our control. They're like surprise guests at your doorstep—we didn't invite them, but they showed up anyway.
And remember: If you reject your package, you're still responsible for all charges, shipping, and custom fees. No turning back!
Here's a tip: If you're unsure about fees or taxes, check with your local customs office. Sometimes, your package might get stuck in customs, causing delays.
Handling
Processing takes 3-4 business days, with delivery in 7-10 business days (depending on your location).
Our warehouse team rests on weekends and holidays, so orders placed then are processed the next business day. If you're ordering a pre-order item, it may take longer to arrive. Check the product page for delivery timelines.
If you have a mix of pre-order and in-stock items, we'll ship the rest of your order once the pre-order item is ready.
Returns
No refund, store credit only.
Even though we operate everything from Bali, please note our returns are processed in Canada.
Why? Processing returns locally is nearly impossible due to the complexities of Indonesian customs. So, for your peace and ours, we ask our customers to return items to Montreal. Upon receipt, we'll promptly issue you an online store credit. Please note that shipping costs are non-refundable. Furthermore, the shipping costs for a return must be covered by the customer unless it is an error on our part..
Final sale only on sunglasses, swimsuits, items stocked in Canada, and items marked as sale. No returns, no exchanges.
For refused packages returned to Les.Basics, we deduct the shipping cost and any additional charges from your store credit.
Need to make a return? Here are the steps:
- Return requests must be emailed to info@lesbasics.store within 14 days of purchase, including your order number and reason for return.
- All returns must be in their original condition, with tags attached. We do not accept tampered or worn goods. If the item does not meet expectations, we will notify you via email and have the item sent back to you.
- For faulty items, please email us at info@lesbasics.store. If the item is deemed faulty, we will provide a full refund.
- Please use a tracked shipping method for returns, at your own cost, and send the package to Canada. We are not liable for returns that do not reach us.
Stock in Canada
Items labeled as 'STOCK IN CANADA' are your final destination—no returns, exchanges, or refunds. Just a heads-up: Some items may have minor quirks but come with a special price tag. Take a peek at the product title and sizing & fit section to know what you're getting into, as these gems are final sale.
And here's a pro-tip: If you mix and match items from outside our 'CANADA' page, get ready for a dual deliveries (one from Canada, one from Indonesia), along with taxes and duties on the Indo imports. Expect a double delight in separate packages!
More Questions? Check out our FAQ page.
Comments? Email us at info@lesbasics.store